General Terms of Use and Conditions of Sale

The following General Terms of Use and Conditions of Sale applies to the general offer and the sale of goods and services on the Millmakers.com website.

Products purchased on the MillMakers.com are sold directly by MILLMAKERS SAS, a limited liability company headquartered 115 Bis Route de Saint Fortunat 69450 Saint Cyr au Mont D’Or France and registered at the Chamber of Commerce of Lyon under the number RCS 832 984 439.

These General Terms and Conditions express the entirety of the obligations of the parties. In this sense, the Customer shall accept all its provisions without reservation upon placing an order. MillMakers SAS, for its part, undertakes to respect its role as the Seller under these conditions. You may take notice at any time of the latest version of the General Terms of Use and Conditions of Sale by clicking on the link « Sales Conditions ».

We reserve the right to modify, change or periodically update these General Terms of Use and Conditions of Sale at any time and without prior notice, for instance if normative changes require so. Each time you place an order on MillMakers.com you will be asked to confirm your acceptance of the General Terms of Use and Conditions of Sale in force at the order date. The new General Terms of Use and Conditions of Sale will apply on their date of publication on MillMakers.com. Nevertheless, the General Terms of Use and Conditions of Sale applicable at the time of your order on MillMakers.com will be those that you have accepted when placing an order.

General Terms of Use and Conditions of Sale govern the sale of products on the day of placing the order by the Customer. They are applicable to all orders placed by the Customer through the means offered by MillMakers SAS, whether it is an order placed over the internet or by phone.

MillMakers sells products on MillMakers.com and operates its own e-commerce business exclusively for Final Consumers. The "Final Consumer" is any non-commercial individual, who makes purchases for purposes unrelated to any business or professional activity eventually performed. If you are not a "Final Consumer", we invite you to refrain from concluding commercial transactions on MillMakers.com. In light of the commercial policy described here, MillMakers SAS reserves the right not to respond to orders from anyone who is not an "Final Consumer" or to orders that do not conform to the commercial policy as defined herein.

Accordingly, any person who orders a product offered for sale on MillMakers.com fully accepts these General Terms of Use and Conditions of Sale which the Customer acknowledges to have read attentively prior to any order.

Acceptation of General Terms of Use and Conditions by the Customer

These General Terms of Use and Conditions of Sale may be consulted directly on MillMakers.com. On the Customer’s request, they can also be sent by e-mail. The fact that the Customer ticks the box "I accept the General Terms of Use and Conditions of Sale", before proceeding to our secure payment functionality, constitutes binding irrevocable acceptance of the General Terms of Use and Conditions of Sale, which can be questioned only in the cases exhaustively envisaged under the "Right of Withdrawal" paragraph in these General Terms of Use and Conditions of Sale. The Customer acknowledges by this act that he or she has read and understood and accepted General Terms of Use and Conditions of Sale.

Article 1 : Price

The prices of all products on MillMakers.com are indicated in Euros and include value-added tax (VAT) applicable in France. Delivery charges are not included in the price displayed and will be added to the account at the time of validation of your shopping basket. Prices displayed do not include any promotions and discounts. These will be deducted at the time of finalization of your order.

Prices shown are subject to change. MillMakers reserves the right to modify them at any time. However, the prices that will be billed to the Customer will be based on the current price applicable at the time of validation of the order by the Customer on MillMakers.com and subject to availability.

Orders to be sent to countries outside the European Union and to French Overseas Territories (DOM-TOM), are not subject to the French VAT. Final prices quoted on the website for these orders are tax-free and therefore do not take account of the VAT. However, these orders are subject to taxes and customs fees of the country of destination. These rights and sums are not the responsibility of MillMakers, they are your responsibility and are your sole responsibility both in terms of declaration and payment to the competent authorities and governmental bodies of your country. We advise you to learn more on these aspects from the local authorities in your country.

All orders imply the acceptance of the prices and product descriptions of the products available for sale on MillMakers.com. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below.

Article 2 : Products

The products offered for sale by MillMakers.com are those listed on the website MillMakers.com, the day of consultation by the Customer and within the limits of available stocks. In case of unavailability of one of the products, the customer will be informed as soon as possible by MillMakers SAS by email or telephone. The customer will have the opportunity to choose another product offered on the website or cancel the purchase.

Product caracteristics

All information, features, photographs and graphics represented on MillMakers websites or in the emails sent by MillMakers are provided for information purposes only and are mostly those given by suppliers. In particular, differences in perception of shapes and colors between photographs / graphics presented and final products can not engage the responsibility of MillMakers.

MillMakers will make every effort to ensure that the photographic representation of the products on MillMakers.com is as faithful and realistic as possible with respect to the original products. It is nevertheless possible that the perception of the product or products does not fully correspond to reality, given the limitations of color rendering on the computer equipment used. Therefore, MillMakers.com can not be held responsible for errors or inaccuracies of the photographs or graphic representations of the products appearing on MillMakers.com. It is also possible that certain products are represented in photographic layouts with other articles. In that case, the description will mention what is or is not part of the offered product.

All photographs and texts on Millmakers.com are for informative purposes of the product only, they have no contractual value. If the photographs and / or texts were to be erroneous, the responsibility of MillMakers can not be engaged.

MillMakers shall not incur liability for any consequential damages as a result of these risks, including, but not limited to, loss of production, loss of profit, loss of opportunity, damage or other expenses that may arise from the purchase of our products. MillMakers can not be held responsible for any loss of data, files or other damages that might occur.

Product availability

Product availability on millmakers.com is based on the amount of available stock. Errors may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. If a product becomes unavailable after confirmation of the customer’s order, we will make every effort to keep the customer informed by email or phone as soon as possible. The Customer will then have the opportunity to choose another product offered on MillMakers.com or cancel the purchase within 48 hours.

When a product is no longer available the Customer will see a “Sold Out” mention appear which implies it can not any longer be ordered.

MillMakers.com shall incur no liability in the event of products becoming sold out or otherwise unavailable. MillMakers.com agrees to fulfill orders received within the limits of available stocks.

Article 3 : Order

By validating your online order, you unconditionally accept and agree agree to abide by these General Terms of Use and Conditions of Sales entering a relationship with MillMakers.com. If you disagree with the Terms indicated in these General Terms of Use and Conditions of Sales, we invite you not to confirm your order form for the purchase of products on millmakers.com. By submitting your order form, you confirm that you are aware of and accept these General Terms of Use and Conditions of Sale without reservation.

Selecting and ordering products

The individual Customer can place an order on MillMakers.com at each moment during the year (24/7) excluding specific times including site maintenance or holiday periods clearly mentioned on the MillMakers.com home page.

At any time while browsing MillMakers.com you can:

  • Make your selection of articles by clicking on "Add to cart" for each product chosen, then click on "Validate your order" as soon as you have finished and stopped your choice. 
  • Once on the summary page of your order, you can always add products by clicking "Continue shopping" 
  • Consult the selected products by clicking on the "Shopping Basket" icon 
  • Modify and update quantities chosen for each article by clicking on the number of units selected, or delete an article by clicking on the cross / delete link. 


For each product selected on the MillMakers.com site, a summary page will be displayed, including the item's picture, color and reference, the quantity chosen, the unit price and the total price of your order. MillMakers invites you to check the accuracy of your selection before confirming your order.

Once the product is validates, you are expected to:

  • Check and re-read your order from the "Order Summary" page 
  • Provide accurate information about your identity: name, surname, phone, email address, billing address and delivery address. The Customer must verify all information it provides to MillMakers.com making sure it is complete and compliant to the form requirements. MillMakers can not be held responsible for any data entry errors and its consequences in terms of delays or delivery errors. In this specific context, all costs incurred for returns will be borne by the Customer. 
  • Indicate the complete and exact information that is necessary for delivery, and in particular the precise shipping address as well as any restrictions of accessibility pertaining to the place of delivery (building, floor, digital access code, etc.) 
  • Select the chosen delivery method 
  • Select the payment method 


Order Confirmation

Once completed, your order is sent directly for processing upon receipt of payment.
MillMakers.com reserves the right not to accept an order from a customer with whom there is a dispute over a previous order, or if MillMakers.com reasonably believes that a customer has breached these General Terms of Use and Conditions of Sale, or for any reason other reason it deems legitimate.
A summary of your order will be automatically sent to you by email. The receipt of this email only confirms the acceptance of your order by MillMakers.com. As long as you have not received this order confirmation email, your order can be considered not validated.

Article 4 : Delivery

The products that have been ordered on milmakers.com will be delivered to the delivery address entered by the Customer during the order process.

Reminder: The Customer must verify the completeness and the conformity of the information that he or she provides to MillMakers.com. Millmakers.com can not be held responsible for any data entry errors its consequences in terms of possible delays or delivery errors. In this context, all costs incurred for the return of orders will be the whole responsibility of the Customer.

MillMakers.com. can not be held responsible for delays in delivery due to errors or disruptions that are attributable to the chosen carrier (including, and in particular, total or partial union / worker strikes affecting postal, transport and / or communications services).

Delivery time

Orders placed on MillMakers.com are processed daily from Monday to Friday, except holidays. MillMakers.com will make every effort to ship any order placed before 11am that same day. Nevertheless, the processing time and preparation of an order may be lengthened to 1 and 2 working days according to the type and number of articles ordered.

In the case of an order that includes one or more unavailable products in addition to one or more products that are available, MillMakers.com will ships the order upon reception of all the products that constitute the order. In case you wish to receive the products that are available immediately, we advise you to place separate order for these items.
An email will be automatically sent to you at the time of product shipping, provided that the email address entered in the registration form does not contain an error.

The average delivery time is 3-5 working days (excluding Saturday, Sunday and holidays) from the reception of the payment.

All our shipments in France are made by La Poste with the Colissimo France and Colissimo Overseas services. Shipments to Europe and the rest of the world are carried out by Colissimo International. Each shipment is accompanied by a tracking number.

Shipping costs are calculated automatically as soon as you finalize your shopping basket, the will appear automatically in the total Amount Due. This amount depends on the products of your order, the delivery area and the chosen delivery service.

When sending the package, we send you its corresponding tracking number via email. From the its moment of shipping to delivery, you have the possibility to follow your parcel by indicating the tracking number on the website of the respective shipper.

It shall be reminded to the Customer / Recipient that customs and other import related charges in the destination country are the responsibility of the Customer / Recipient. Transport risks are also borne by the buyer.

Click here to access Delivery Times and Zones

Delivery unconformities

All products leave our premises in perfect condition.
Upon receipt of your order, you will have to check the conformity of the received Products in the presence of the deliveryman. In case of any anomaly concerning the delivery (broken, chipped or missing product, damaged or missing parcels) you must immediately:

  • Write down the defects by hand on the delivery note or refuse to accept the goods upon the delivery date and while the deliveryman is present 
  • Inform MillMakers.com of the issue by sending an email to 
  • Send a registered letter with acknowledgment of receipt within three days of delivery to both the carrier and MillMakers.com 


Any claim made after the period mentioned above or without mentioning any reservation on the delivery note will be rejected and MillMakers.com will be released from any liability. In this case, Orders can not be delivered again or refunded on the basis of non-compliance.

The annotation ‘subject to unpacking on delivery’ on the delivery note has no value. The exchange or refund of any product that was declared, a posteriori, damaged during transport, and without the issuing of any reservation upon receipt of the package, is not possible.

However, if the conditions mentioned above are met, MillMakers.com will either proceed with an exchange or refund of the Product(s) concerned, or alternatively resend the missing Product (subject to the legitimacy of the Buyer’s request).

Non-conformity of products following a validated order
The Buyer shall formulate any issue he or she may encounter by sending an email to MillMakers.com at contact@MillMakers.com on the day of delivery, or the first working day following the delivery, such as any claim of a delivery error and / or non-compliance of the Product(s) with respect to the order form. In case of a Product return, the Buyer must respect the terms of return described in Article 8.

Article 7 : Payment

The amount owed by the Customer / Buyer is the amount indicated on the order confirmation sent to him or her by email.

You can choose between different payment methods:

  • Visa, MasterCard, or American Express credit cards 
  • Paypal 
  • Bank transfer 


Your payment is encrypted and secured via our partner STRIPE. Your credit card will be automatically charged once the confirmation email has been sent which implies that we accepted your order.

Article 8 : Returns / Exchanges

In the context of your online purchase, if you are not satisfied with the product and in accordance with Article L 121-20 of the French Code of Consumption, you have 14 days to exercise a right of withdrawal without having to pay any penalties, exclusive of any costs for returning the products. This period starts on the day the goods are received by the Customer.

MillMakers is committed to providing you with high quality items. If you are not entirely satisfied with an item you have purchased from us, we will be happy to exchange or refund you. You have 14 days from the date of receipt of the items to return them to MillMakers.

Please contact our customer service before returning an item by email: contact@MillMakers.com The products must be returned in their original condition and packaging, together with a copy of the invoice, to the following address: MILLMAKERS, 115 BIS SAINT FORTUNAT ROAD, 69450 SAINT CYR AT MONT D'OR

We will provide you with a return label by email and the return costs will be deducted from your refund. Customs fees may be retained in case of a return from a country outside of the European Union.

  • The product must be returned in its original packaging, suitably protected, and must obviously not have been used in any way. Any product returned incomplete, damaged, used or in any other manner other than in its original packaging will not be reimbursed. 
  • The direct product return charges are for your account. 
  • You are responsible for dispatching the products. You are only liable for product depreciation caused by handling operations other than those required to establish the nature, characteristics and proper working order of the products delivered. 
  • Damaged or incomplete items will not be returned and will be returned as is, at your expenses. 
  • Returned unidentified parcels may be returned to their sender. 
  • Promotional products will not be exchanged or refunded. 


Effects of withdrawal – Reimbursement

Should you validly exercise your right of withdrawal, we will reimburse to you the amount you have paid for the products as well as the initial delivery costs charged by MillMakers (excluding return charges, which are for your account) within 14 (fourteen) days of receiving your notification of withdrawal. We may defer reimbursement until we have received the product or until you have provided proof of product dispatch, the valid date being the earliest of these two events.

We will issue the reimbursement via the same payment method used by you for the initial transaction, unless you expressly agree to a different method; irrespective of the circumstances you will not incur any additional costs as a result of reimbursement.

Article 9 : Intellectual Property - Copyright

Total or partial reproduction of the Millmakers.com catalog is strictly prohibited. All rights reserved.

All elements presented on millmakers.com, including its content such as copy, articles, commentary, trademarks, illustrations, images and code are protected under worldwide intellectual property rights. You are obliged to refrain from using, copying or downloading any Site content, whether in part or in whole, without written approval from Millmakers SAS. Reproduction, representation, re-utilisation, extraction, storage or conservation of the Site's content, in any form whatsoever and for other than for strictly personal use is prohibited.

Non-respect of the above clause constitutes copyright infringement and is punishable under Intellectual Property laws in France and worldwide.

Anyone with a website wishing to place a simple link on their site pointing to MillMakers.com must request permission from MillMakers SAS. An authorization given by MillMakers will in no way constitute an implicit agreement of affiliation and will in no case be given indefinitively. Upon simple request from MillMakers, this link will need to be removed.

Article 10 : Disputes - Territoriality and application law

The sale of products according the these General Terms of Use and Conditions of Sale are subject to French law. Any legal dispute will be, in the absence of mutual agreement, the exclusive competence of the French courts and jurisdiction.

These General Terms of Use and Conditions of Sale shall be executed and interpreted in accordance with French Law, subject to any applicable statutory provisions. Any dispute that cannot be settled amicably shall be brought before the competent court with jurisdiction over the registered office address or place of domicile of the defendant.
As a Consumer you are informed that, in the event of a dispute, you may use a conventional mediation procedure or other alternative method to resolve the dispute.

Article 11 : Protection of personal data

MillMakers agrees not to disclose any information provided to us to third parties. This information will remain confidential, and will only be used by our internal departments to process your order, to personalize communication, or to offer specific products, including newsletters to which the Customer may be subscribed based on their areas of interest.

Consequently, and in accordance with the Data Protection Act of January 6th, 1978, you have the right to access, rectify and oppose to any personal data registered about you. To do this, simply send a request by email to: contact@millmakers.com or by postal mail, indicating your last name, first name, address and if possible your customer reference to MILLMAKERS, 115 BIS ROUTE DE SAINT FORTUNAT, 69450 SAINT CYR AU MONT D’OR

MillMakers.com uses data tracking systems such as cookies. The cookie is a computer file stored on the hard disk of the user's computer. Cookies allow to track previous visits of the user on the site and to link the user to his personal data left on the site, in particular within the context of order basket identification and targeted advertising. MillMakers.com will ask your consent prior to cookie installation and use, by means of a banner that will be posted on the Site.

MillMakers.com informs its Customers that the processing of personal date on the Site has been declared to the CNIL under number 2122005 v 0 on November 21, 2017.

You have the right to access, rectify and oppose to any individual personal data registered that might concern you. To do this, simply send a request by email to: contact@millmakers.com

Article 12 : Force Majeure

You hereby accept that all correspondence and/or communication and or transmission of information taking place with MillMakers.com via e-mail shall have the same probative force as a paper documents.

Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts.

The party affected by such circumstances will warn the other party within 10 (ten) working days from the date on which the first party will have learnt of it.

The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued.

If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party.
Force majeure, as well as what is defined by the tribunals of the French courts, will be considered to include the following:

All-out general strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, - breakdown of telecommunications or network works not under control of the Customer.